![]() How can i cancel my order? Once you make your purchase you have 90 minutes to cancel your order if you choose to do so, After this period your order will begin to be processed and/or shipped and you will no longer be able to cancel your order.Īll refunds will be credited to your original form of payment. For further details of charges please contact your local customs office. We are not responsible for delays caused by the customs department in your country. Payment of these charges and taxes are the responsibility of the customer and will not be covered by Aurora Sunset. ![]() Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Will I be charged with customs and taxes? We will email you to confirm once your return has been processed. ![]() ![]() How long is the returns process? Processing returns may take up to 12-15 business days from the day we receive your return. NOTE: Due to COVID-19 Pandemic, shipping prices are skyrocketed and shipping restrictions are heavy. Flight carriers are not accepting return for countries with higher case of Covid-19.Therefore, we are not obliged to accept return for every customers. Unexpected returned orders will not be refunded, please contact us before returning. All returns must be in original condition with packaging intact. Our customer service team will review the return request and will send further instructions if the return is approved. Please provide your order number as well as the reason for your return. How do I return an item? If you are not happy with your purchase due to faulty, defective or damaged items upon arrival and wish to return an item, please contact us within 14 days from receiving your order. Just let us know and send pictures and we will get in contact with you. We offer a 100% money back guarantee on all products that are defective or damaged during shipping or if we ship you the wrong size. What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) & PayPal This is rare but it is unpredictable and out of our control. Some orders may take slightly longer if they are held up by Customs. After that, it will take 10 - 30 business days for delivery in the UK, US and Canada.ġ5-45 business days for international orders (depending on location). How long will it take to receive my order? Once you place your order, please allow 3-7 business days to process your orders. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialized in different areas of manufacturing. How much do you charge for shipping ? We offer FREE shipping worldwide ! Where do you ship from? We ship from our partnered warehouses & factories located in US, Canada, India, United Kingdom & Shanghai.
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